Frequently Asked Questions
Yes, simply enter there delivery details at checkout. The order is sent with paperwork that does not disclose the amount you paid.
Standard Freight is $7.00 per order
Stevens is aware that it is being misrepresented via a growing number of scam emails, Facebook pages and/or websites targeting individuals with opportunities to win, or receive, Stevens gift cards or receive discounts on online orders.
Stevens will only use our official Facebook page to promote offers on Facebook. Emails that contain Stevens offers will only ever be sent from email@example.com. Stevens will never ask (by email, online or phone) for personal or banking details in unsolicited communications.
Remember, if the offer seems too good to be true or sounds suspicious, it probably is.
Stevens reports all known scams to Consumer Affairs and encourages customers to help eliminate these scams and protect others by also reporting your experience to Scamwatch.
If you’re concerned or would like further information, please contact us.
Our measurements are from the outside edges of the product, unless otherwise stated. Therefore they generally include product handles.
We are very quick at picking, packing and sending your order to ensure you receive it ASAP. We are unable to cancel or amend an order once you have placed it.
Online orders can be exchanged in your local store, or returned to our Webstore. Please refer to our Returns Policy
We are unable to give a refund on the difference if an item you purchased is now on sale.
Rest assured we always have another great promotion right around the corner, so keep an eye out online!
Yes we maintain a history of your orders and your details will not be lost should they change i.e. email address.
A packing slip is included, however no prices are visible on the packing slip. The recipient will also receive returns paperwork if product is not suitable.
Stevens accept Visa, Mastercard, American Express, Q Card and True Rewards for online purchases. You can also use Stevens Gift Cards & eGift Cards
Sorry, no. We operate a secure order process from start to finish, and all our deliveries are based on obtaining a signature at the time of delivery. Our courier drivers will not leave a parcel at your doorstep if no one is able to sign for it.
If you go onto the Courier Post Website and give alternative instructions, Stevens will not accept responsibility for the condition the parcel may arrive in.
We will still meet our obligations under the Consumer Guarantees Act should the item be faulty.
At Stevens, we proudly stand behind our product. Customer satisfaction is important to us! If you are not satisfied with your purchase, please click here to view our returns policy.
Yes, we use Courier Post who can deliver to P.O. Box addresses
We endeavour to have your order dispatched within 1 - 3 working days and delivery time is based on your location and weather conditions.
South Island and Rural deliveries may result in a longer delivery time.
To follow your parcel use your track and trace number which you will receive in your despatch email.
We may, from time to time, have products online that we do not stock in our stores. However our stores are able to place an order for any items you may require. Please be aware that we operate a live system and do our best to show availability as accurately as possible.
We can send you a reminder of your password to you by email. Click here if you have forgotten your password.
Yes. The gift recipient may exchange goods at any of our stores nationwide within 30 days of purchase. The packing slip will need to be provided and the goods must be in their original packaging and condition.
Once we have received your order, you will receive a confirmation email. You will receive a second email with your track and trace number when your order has been dispatched.
Yes, we can include a short message with your eGift Card which can be written on the eGift Card when creating it. Please be aware that Stevens reserves the right to refuse any message it believes to be inappropriate.
Only eGift Cards can be purchased online and can be either sent directly to the recipient or to the purchaser to print off and give to the recipient. Traditional Gift Cards are still available to be purchased in store.
You can check your Gift Card balance anytime by using the ‘Check my Balance on our website click here, visiting us in-store or by calling 0800 80 1600.
Stevens accepts Visa, Mastercard, American Express and Q Card for online purchases. You may also use your Gift Card for online purchases.
Stevens have two types of Gift Cards, an eGift Card which is purchased online and the traditional Gift Card which can be purchased in store.
The available amount to spend is limited to the amount placed on the card, initially at the time of purchasing. A Stevens Gift Card is convenient and more exciting than giving cash. It has a top-up facility so the available amount to spend may be added to at any time. The expiry date will however remain the same.
If you are purchasing an eGift Card online there is a minimum purchase of $20 and a maximum value of $500, you choose anything in this range. If you require more than $500, you can order multiple eGift Cards or make a Gift Card purchase in store.
Online eGift Card - There is a minimum value of $20 and a maximum value of $500.
In store Gift Card - There is a minimum value of $5 and no maximum value
Yes it does.
Stevens Gift Cards are valid for 2 years from the date of purchase.
The onus is on the recipient to be aware of when their Gift Card will expire. The expiry date can also be checked online.
The eGift Card recipient will receive their eGift Card via email or you can choose to have it sent to yourself and you can print the eGift card and deliver directly to the recipient should you wish to do so.
Yes. Stevens eGift Cards may be purchased online and can be emailed directly to the purchaser or recipient. There is also an option for you to print the eGift Card. Click here to purchase a Stevens eGift Card.
The only cost to you, when purchasing a Gift Card in-store, is the amount you choose to place on the Gift Card.
There is no freight charged if you purchase an eGift Card online.
You will get an email notice of sales, specials and promotions. You will receive a birthday email with a special one off discount to be used during your birthday month (make sure we have your month of birth when you sign up!).
It's easy to become a member by simply entering your details online. Click here to create your membership account.
You can log in on our website to change your details online, visit us in store or call on 0800 80 1600.
You can easily unsubscribe by clicking on the unsubscribe link at the bottom of any of our emails.