Frequently Asked Questions

For Stevens Gift Cards purchased from Stevens stores or the Stevens website: This Gift Card has no value until activated at time of purchase. This Gift Card is issued by Stevens. This Gift Card can be used for the purchase of goods at any Stevens store, including www.stevens.co.nz, with the exception of counters operated by third parties. It may not be returned, redeemed for cash or used as payment on any Farmers Finance, Farmers MasterCard or any Long Term Finance account. Any unused value on the Gift Card expires 4 years after date of issue. To use, simply present the Gift Card for full or part payment of goods at the time of purchase. The amount of any purchase will be deducted from the Gift Card. You may check your current balance and card expiry date at any time by visiting https://www.stevens.co.nz/check-balance

Yes, we can include a short message with your eGift Card which can be written on the eGift Card when creating it. Please be aware that Stevens reserves the right to refuse any message it believes to be inappropriate.

Only eGift Cards can be purchased online and can be either sent directly to the recipient or to the purchaser to print off and give to the recipient. Traditional Gift Cards are still available to be purchased in store.

Your Gift Card may be used to make purchases up to the available amount to spend. If you wish to make a purchase for an amount that exceeds the available amount to spend, you simply need to pay the excess using another payment method. If your purchase is for less than the available amount on your Gift Card you can use the remaining balance at anytime in the 4 year validity period.

You can check your Gift Card balance anytime by using the ‘Check my Balance on our website click here, visiting us in-store or by calling 0800 80 1600.

Stevens have two types of Gift Cards, an eGift Card which is purchased online and the traditional Gift Card which can be purchased in store.

The available amount to spend is limited to the amount placed on the card, initially at the time of purchasing. A Stevens Gift Card is convenient and more exciting than giving cash. It has a top-up facility so the available amount to spend may be added to at any time. The expiry date will however remain the same.

If you are purchasing an eGift Card online there is a minimum purchase of $20 and a maximum value of $500, you choose anything in this range. If you require more than $500, you can order multiple eGift Cards or make a Gift Card purchase in store.

Online eGift Card - There is a minimum value of $20 and a maximum value of $500.

In store Gift Card - There is a minimum value of $5 and no maximum value

You can purchase an eGift Card online or the traditional Gift Card in store. Click here for store locations or call 0800 80 1600.

Yes it does.

Stevens Gift Cards are valid for 4 years from the date of purchase.

The onus is on the recipient to be aware of when their Gift Card will expire. The expiry date can also be checked online.

You may redeem your Gift Card in any of our nationwide stores or when making an online purchase, by selecting Gift Card as tender at checkout. Click here for Store Locations. Click here to shop online.

Stevens accepts Visa, Mastercard, American Express and Q Card for online purchases. You may also use your Gift Card for online purchases.

The eGift Card recipient will receive their eGift Card via email or you can choose to have it sent to yourself and you can print the eGift card and deliver directly to the recipient should you wish to do so.

Yes. Stevens eGift Cards may be purchased online and can be emailed directly to the purchaser or recipient. There is also an option for you to print the eGift Card. Click here to purchase a Stevens eGift Card.

The only cost to you, when purchasing a Gift Card in-store, is the amount you choose to place on the Gift Card.

There is no freight charged if you purchase an eGift Card online.

Yes, simply enter there delivery details at checkout. The order is sent with paperwork that does not disclose the amount you paid.

Standard Freight is $7.00 per order

Stevens is aware that it is being misrepresented via a growing number of scam emails, Facebook pages and/or websites targeting individuals with opportunities to win, or receive, Stevens gift cards or receive discounts on online orders.

Stevens will only use our official Facebook page to promote offers on Facebook. Emails that contain Stevens offers will only ever be sent from membership@stevens.co.nz. Stevens will never ask (by email, online or phone) for personal or banking details in unsolicited communications.

Remember, if the offer seems too good to be true or sounds suspicious, it probably is.

Stevens reports all known scams to Consumer Affairs and encourages customers to help eliminate these scams and protect others by also reporting your experience to Scamwatch.

If you’re concerned or would like further information, please contact us.

Our measurements are from the outside edges of the product, unless otherwise stated. Therefore they generally include product handles.

We are very quick at picking, packing and sending your order to ensure you receive it ASAP. We are unable to cancel or amend an order once you have placed it.

Online orders can be exchanged in your local store, or returned to our Webstore. Please refer to our Returns Policy

We are unable to give a refund on the difference if an item you purchased is now on sale.

Rest assured we always have another great promotion right around the corner, so keep an eye out online!

At Stevens, we proudly stand behind our product. Customer satisfaction is important to us! If you are not satisfied with your purchase, please click here to view our returns policy.

A packing slip is included, however no prices are visible on the packing slip. The recipient will also receive returns paperwork if product is not suitable.

Stevens accept Visa, Mastercard, American Express, Q Card and True Rewards for online purchases. You can also use Stevens Gift Cards & eGift Cards

Yes, we use Courier Post who can deliver to P.O. Box addresses

Sorry, no. We operate a secure order process from start to finish, and all our deliveries are based on obtaining a signature at the time of delivery. Our courier drivers will not leave a parcel at your doorstep if no one is able to sign for it.

If you go onto the Courier Post Website and give alternative instructions, Stevens will not accept responsibility for the condition the parcel may arrive in.

We will still meet our obligations under the Consumer Guarantees Act should the item be faulty.

Once we have received your order, you will receive a confirmation email. You will receive a second email with your track and trace number when your order has been dispatched.

Yes we maintain a history of your orders and your details will not be lost should they change i.e. email address.

We endeavour to have your order dispatched within 1 - 3 working days and delivery time is based on your location and weather conditions.

South Island and Rural deliveries may result in a longer delivery time.

To follow your parcel use your track and trace number which you will receive in your despatch email.

We may, from time to time, have products online that we do not stock in our stores. However our stores are able to place an order for any items you may require. Please be aware that we operate a live system and do our best to show availability as accurately as possible.

We can send you a reminder of your password to you by email. Click here if you have forgotten your password.

Yes. The gift recipient may exchange goods at any of our stores nationwide within 30 days of purchase. The packing slip will need to be provided and the goods must be in their original packaging and condition.